Refund policy

We want to make sure you receive your jewelry in good condition and as described. If there is an issue with your order, please contact us as soon as possible so we can review the situation.

1. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your item arrives damaged, defective, incorrect, or with an item or component missing, please contact us within 30 days of delivery.

To help us review your claim, please provide clear photo or video evidence showing the issue. Depending on the situation, we may also request photos of:

The jewelry item
The original packaging
The shipping label
Any damaged, incorrect, or missing components, such as chains, clasps, charms, stones, or other decorative elements

If the claim is approved after review, we may provide, as appropriate:

A replacement, or
A refund

For approved damaged, defective, or incorrect-item claims, the affected product generally does not need to be returned unless we specifically request otherwise.

2. 30-DAY TRIAL

Try your jewelry for up to 30 days from delivery.

Wear it. Style it. See how it looks and feels during your everyday activities.

If, within those 30 days, you feel it's simply not the right fit for you, contact us to request a refund.

To be eligible:

Your refund request must be made within 30 days of delivery.
The item must not be damaged through misuse, neglect, or improper care.
Photo/video evidence may be requested where necessary.

We reserve the right to refuse refund claims showing signs of misuse, intentional damage, or abuse of this policy.

3. CUSTOMER-CAUSED DAMAGE

Products damaged due to misuse, improper handling, modification, accidental damage, or failure to follow recommended care instructions are not eligible for a refund or replacement.

This includes damage caused by excessive pulling, bending, improper storage, exposure to harsh chemicals, or other customer-caused issues.

Claims may also be denied when the available evidence indicates that the problem was caused after delivery rather than by a product defect or fulfillment issue.

4. DELIVERY ISSUES

If your order has not arrived, please contact us so we can review the tracking information and shipping status.

Shipping delays do not automatically qualify an order for a refund or replacement. Eligibility depends on the shipping status, elapsed delivery time, and circumstances of the shipment.

If tracking shows that the package was delivered but you did not receive it, we may require confirmation or documentation from the shipping carrier before a refund or replacement can be approved.

5. ORDER CANCELLATIONS

Orders may only be canceled if they have not yet entered processing or been shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

6. REFUND PROCESSING

If a refund is approved, it will be issued to the original payment method.

After the refund has been processed, please allow several business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.